Associate Technical Account Manager - Remote

About the Role

Wiz is seeking an Associate Technical Account Manager - Remote to join our dynamic Sales Systems team. In this role, you will play a crucial part in delivering customer value and ensuring that our clients are fully equipped for success throughout their Wiz adoption journey. As an Associate Technical Account Manager, you will be instrumental in driving customer satisfaction and retention, making this a pivotal position within our organization.

What You'll Do

• Provide expert guidance on deployment and operational best practices for the Wiz platform.
• Contribute to sessions that help customers unlock the full value of Wiz, enhancing their overall experience.
• Run community-based engagement opportunities, including webinars, to foster a strong user community.
• Drive risk reduction by increasing customer adoption and ensuring high retention rates.
• Collaborate with Engineering and Support teams to address technical escalations effectively.
• Advocate for customer needs across various teams within Wiz, ensuring their voices are heard.
• Offer insights on new features and enhancements in the Wiz platform to keep customers informed.
• Facilitate escalations for complex issues, ensuring timely resolution and customer satisfaction.
• Assist in securing contract renewals and identifying opportunities for expanding Wiz usage across organizations.

Requirements

• 1-3 years of experience in technical customer-facing roles.
• Willingness to learn about cloud and cybersecurity technologies.
• Understanding of cloud services and security best practices.
• Familiarity with container technologies like Docker and Kubernetes.
• Strong problem-solving skills and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or a related field, or equivalent experience.

Nice to Have

• Experience with customer success tools and methodologies.
• Knowledge of sales processes and customer engagement strategies.
• Familiarity with project management tools and techniques.

What We Offer

• Medical, dental, and vision insurance for you and your family.
• Home Office Setup reimbursement to create your ideal workspace.
• Flexible Spending Accounts to help manage healthcare costs.
• Monthly Connectivity reimbursement to support your remote work.
• Employee Assistance Program (EAP) for personal and professional support.
• Short- and Long-term Disability Insurance for peace of mind.
• Life & Accident Insurance to protect your loved ones.
• 401(k) Retirement Savings Plan with employer match to secure your future.
• Flexible paid time off plus 11 paid holidays to recharge and relax.
• Paid leave programs including parental and medical leave for family support.