Assistant Store Manager - Retail Leadership Role

About the Role

We are seeking a dedicated and people-focused Assistant Store Manager to join our team at Optus in Warrnambool. As an Assistant Store Manager remote, you will play a pivotal role in leading a high-performance culture and delivering exceptional customer experiences. If you are passionate about developing others and stepping into leadership challenges, this is the perfect opportunity for you.

What You'll Do

• Lead by example, supporting your Store Manager in creating a positive, high-performance culture.
• Coach, mentor, and develop team members through clear guidance and meaningful feedback.
• Maintain an energised, customer-first environment that inspires both customers and your team.
• Support smooth daily operations, from team coordination to service delivery, while uplifting performance and efficiency.
• Handle escalated customer enquiries with professionalism, modelling effective de-escalation techniques.
• Drive team engagement by celebrating wins and encouraging continuous learning.

Requirements

• Proven leadership skills with a focus on empowering others.
• Strong customer service orientation and experience in retail operations.
• Ability to remain calm under pressure and manage complex situations effectively.
• Operational awareness with a grasp of what drives performance.
• Flexibility and adaptability in a dynamic retail environment.

Nice to Have

• Experience in telecommunications or related industries.
• Knowledge of performance metrics and retail analytics.
• Familiarity with coaching and mentoring techniques.

What We Offer

• Competitive remuneration with exclusive discounts on Optus products.
• Additional leave policies, including a 'Connected' day for personal focus.
• Inclusive paid parental leave of up to 14 weeks.
• Access to professional development through Optus U.
• Wellbeing support with free counselling services available 24/7.

Join us at Optus, where we value diversity and inclusion. If you require adjustments or accessibility support during the recruitment process, please reach out to us. We look forward to your application!