Application Support Manager - Remote Opportunity

About the Role

We are seeking an experienced Application Support Manager to join our team at Tripadvisor. This remote Application Support Manager position offers the opportunity to lead a high-performing team dedicated to providing exceptional support for our applications. You will play a crucial role in ensuring the reliability and performance of our systems, while also fostering a culture of technical excellence.

What You'll Do

• Lead & Inspire: Manage, mentor, and motivate a high-performing Application Support team, focusing on career planning and performance feedback.
• Execute with Speed: Oversee day-to-day operations of the support queue, ensuring complex incidents and service requests are resolved swiftly.
• Tackle Complexity: Act as the primary escalation point for challenging technical hurdles, utilizing your hands-on experience with application logs and API integrations.
• Bridge the Gap: Serve as the strategic link between Customer Service and Engineering, translating customer pain points into actionable technical requirements.
• Drive Root Cause Analysis (RCA): Identify recurring problems and partner with Principal Engineers to prioritize permanent fixes.
• Stakeholder Communication: Maintain clear communication with business owners and executive leadership regarding major incident status and resolution timelines.
• Continuous Improvement: Refine support workflows and incident management processes to improve overall customer satisfaction.

Requirements

• 3+ years of experience leading a technical support team in a fast-paced environment.
• Strong technical background with the ability to troubleshoot APIs and analyze system logs.
• Excellent problem-solving skills to break down complex issues into actionable solutions.
• Strong interpersonal skills with the ability to influence stakeholders across technical and non-technical audiences.
• Proactive monitoring of application performance and user satisfaction.

What We Offer

• Competitive compensation packages, including base salary and annual bonuses.
• Flexible work arrangements to suit your lifestyle.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Annual lifestyle benefit for personal use.
• Travel perks and discounts.
• Employee assistance programs for life challenges.
• Comprehensive health benefits with competitive premiums.
• Generous referral scheme for successful candidate referrals.

This remote Application Support Manager role is a fantastic opportunity to join a leading company in the travel industry, where you can make a significant impact while enjoying the flexibility of remote work.