AI Operations Lead - Remote Position at Rain

About the Role

We're looking for a hands-on AI Operations Lead to help us move faster and smarter as we scale. This AI Operations Lead remote position will serve as the connective tissue between our business challenges and the technology solutions that solve them — identifying operational bottlenecks, prioritizing ruthlessly, and building automations, AI agents, and workflows that eliminate manual work and increase leverage across the company.

What You'll Do

• Diagnose & Prioritize: Proactively audit workflows across teams to identify the highest-impact automation and AI opportunities. Translate business pain points into a prioritized roadmap with clear ROI.
• Build & Ship: Design and deploy AI-powered automations, agents, and workflows using a mix of code and no-code/low-code tools. Own solutions end-to-end from prototype to production.
• Drive Adoption: Partner with internal stakeholders to ensure solutions are actually used. Run enablement sessions, create documentation, and build internal champions who sustain long-term impact.
• Manage Stakeholders: Communicate progress, tradeoffs, and results clearly to the team and to our leadership. Manage expectations, surface risks early, and maintain alignment across competing priorities.
• Establish Operational Rigor: Define success metrics for every initiative. Build dashboards to track performance, measure adoption, and demonstrate business impact. Iterate based on data and feedback.
• Build Internal AI Foundations: Develop the core primitives — documentation, prompt libraries, standard operating procedures, integration patterns, and governance frameworks — that enable Rain to build and deploy AI agents and tools reliably and consistently.

Requirements

• CS background or strong technical fluency. You should be comfortable with code, APIs, data structures, SQL, and scripting.
• 3–6 years of experience in product management, business operations, technical program management, or a similar role.
• Hands-on experience building with LLM APIs, prompt engineering, and agentic workflows.
• Excellent communication skills to translate technical concepts for non-technical stakeholders.
• Ability to thrive in fast-paced startup environments where priorities shift.

Nice to Have

• Experience at a Series A–C startup or high-growth startup company.
• Familiarity with compliance, finance, or payments workflows.
• Experience with workflow orchestration and integration architecture.

What We Offer

• Unlimited time off, with a minimum of 10 days required.
• Flexible working environment, with support for home office setup.
• Comprehensive health, dental, and vision plans.
• 401(k) with a 4% company match.
• Equity option plan available.