Advising Support Representative - Remote

About the Role

We are seeking an enthusiastic Advising Support Representative - Remote to join our dedicated team at Capella University. In this role, you will provide essential support to students and faculty, ensuring a smooth enrollment process and fostering strong relationships. As an Advising Support Representative, you will play a crucial role in enhancing the student experience and contributing to their academic success.

What You'll Do

• Assist students with inquiries regarding enrollment, academic advising, and support services.
• Utilize Salesforce and Microsoft Office tools to manage student interactions and maintain accurate records.
• Provide guidance on the enrollment process and academic programs offered by Capella University.
• Collaborate with faculty and staff to address student needs and enhance their educational experience.
• Engage in consultative sales techniques to promote university programs and services effectively.

Requirements

• Strong communication and interpersonal skills to interact effectively with students and faculty.
• Experience in customer service or academic advising is preferred.
• Familiarity with Salesforce and Microsoft Office applications.
• Ability to work independently in a remote environment while managing time effectively.
• Empathy and problem-solving skills to address student concerns and provide solutions.

Nice to Have

• Experience in higher education or academic leadership roles.
• Knowledge of the enrollment process and academic advising best practices.
• Proficiency in Google Workspace and IT support.

What We Offer

• Comprehensive benefits package including medical, dental, and vision plans.
• 401(k) retirement benefit and Employee Stock Purchase Plan.
• Tuition assistance and retail discounts for employees.
• Paid time off and certain paid holidays to promote work-life balance.
• Commitment to an inclusive and collaborative culture.