Virtual Assistant for Customer Support - Remote

About the Role

We at blackbird GmbH are expanding our existing team of experienced Virtual Assistants for Customer Support. We are looking for 1-2 more colleagues to join our remote team and support our customer service with heart and reliability. As a Virtual Assistant for Customer Support, you will handle customer inquiries in our ticket system (Zendesk) and ensure that our clients receive the best possible assistance. This role is perfect for individuals who enjoy working in a structured environment and have a passion for helping others.

What You'll Do

• Handle customer inquiries efficiently through our ticketing system, ensuring timely responses and resolutions.
• Identify and document recurring issues to improve our service processes and enhance customer satisfaction.
• Communicate with authorities and other stakeholders as needed, maintaining professionalism and clarity.
• Work accurately, reliably, and friendly in daily operations, contributing to a positive team environment.
• Utilize Zendesk for managing customer interactions and maintaining records of communications.

Requirements

• Several years of experience in customer support or virtual assistance is essential.
• A registered business is required; part-time employment or mini-job basis is not intended.
• Structured working method and excellent time management skills.
• Clear, binding communication skills, both written and oral.
• Prior knowledge of Zendesk is a must; familiarity with Notion is a plus but not required.

Nice to Have

• Experience in a remote working environment.
• Ability to work independently and take initiative.
• Familiarity with customer service best practices and tools.

What We Offer

• A motivated and helpful VA team that supports each other.
• Clear processes and good organization to streamline your work.
• Customer contact without sales or cold calling, allowing you to focus on support.
• The opportunity to be part of a growing digital company in the long term.