VIP Relationship Manager - Remote Position at Crypto.com

About the Role

We are looking for a VIP Relationship Manager to join our team at Crypto.com. This remote position is ideal for someone based in Los Angeles or Southern California. As a VIP Relationship Manager, you will serve as the dedicated partner and internal advocate for a portfolio of our most valuable clients. You will instinctively understand what these clients value most, prioritizing discretion, anticipating needs, and taking the initiative rather than simply providing reactive support.

What You'll Do

• Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact.
• Move beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals.
• Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand.
• Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential.
• Act as the face of the brand at exclusive VIP events and activations, leveraging these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients.
• Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader.
• Report and synthesize client feedback, working closely with Strategy, Product, Marketing, and Risk to ensure our VIP offering remains the best in the industry.

Requirements

• 4+ years of experience in client-facing roles - specifically within Relationship Management, Sales, or Customer Success - with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry.
• You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long-term goals.
• You are driven by results and the challenge of scaling a book of business. You find energy in the fast-paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long-term partnerships.
• You don’t wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth.
• You understand how to use hospitality and events as a platform for meaningful connection and business development.
• You are comfortable navigating ambiguity and can pivot quickly as this fast-paced industry evolves.

Nice to Have

• Experience in managing high-value clients in a remote setting.
• Knowledge of the cryptocurrency market and its trends.
• Strong networking skills to enhance client relationships.

What We Offer

• Competitive salary ranging from $80,000 to $110,000 per year, plus variable pay.
• OTE (On-Target Earnings) will be between $124,000 to $169,000.
• Attractive annual leave entitlement including birthday and work anniversary.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Flexibility in work hours and a hybrid or remote setup.
• Opportunities for personal and professional growth through our internal mobility program.