Talantix.io
Armis•09.03.26
AI SCORE 8.2

Tier 2 Technical Support Engineer - Cybersecurity Solutions

$60K–$80K/year
HybridCybersecurity
Technical Support•Cybersecurity•TCP/IP•Linux•SQL•Docker•Kubernetes•Scripting

About the Role

We are seeking a Tier 2 Technical Support Engineer to join our dynamic team at Armis, a leader in cybersecurity solutions. This remote Tier 2 Technical Support Engineer role focuses on providing exceptional support to our global customers, ensuring they can effectively utilize our cutting-edge cybersecurity products. You will be part of a dedicated team that is committed to protecting organizations from cyber threats in a rapidly evolving digital landscape.

What You'll Do

  • Provide second-level technical support to English-speaking global customers, resolving their most pressing issues.
  • Take ownership of customer cases, troubleshooting and guiding clients through technical challenges.
  • Collaborate with various teams, including Operations, R&D, and Customer Success, to ensure seamless onboarding and deployment of our products.
  • Utilize your technical networking knowledge in TCP/IP and application layer to assist customers effectively.
  • Support Linux-based products and compose SQL queries to manage databases.
  • Engage in projects that create a company-wide impact, enhancing customer experiences.
  • Apply your creativity and innovative ideas to improve support processes and customer satisfaction.
  • Document and share knowledge to help build a robust support knowledge base.

Requirements

  • At least 2 years of experience in a technical support role, preferably in cybersecurity.
  • Industry experience in network security or application security is required.
  • Strong technical knowledge of TCP/IP and application layer protocols.
  • Experience with enterprise customer accounts and supporting Linux-based products.
  • Familiarity with Docker/Kubernetes environments is preferred.
  • Proficiency in scripting languages such as Bash or Python is a plus.
  • A BS degree in Computer Science or a related field is preferred.
  • Excellent communication and problem-solving skills are essential for this role.

Nice to Have

  • Experience with ServiceNow or similar ticketing systems.

What We Offer

  • Competitive salary range of $60,000 - $80,000 per year.
  • Comprehensive health benefits and discretionary time off.
  • Paid holidays, including monthly 'me days' to ensure work-life balance.
  • A highly inclusive and diverse workplace culture.
  • Opportunities for professional growth and development.
  • A chance to work with a dedicated team on impactful cybersecurity solutions.

Join us as a Tier 2 Technical Support Engineer and be part of a mission-driven team that is making a significant impact in the cybersecurity landscape. Apply now to help organizations protect their critical assets and thrive in a connected world.

Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.2 of 10

This Tier 2 Technical Support Engineer role at Armis offers a unique opportunity to work in the cybersecurity field, providing essential support to global customers. With a competitive salary and a focus on work-life balance, it's an attractive position for tech professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in troubleshooting complex issues using TCP/IP and Linux command line tools, with the ability to analyze network traffic and system logs to identify root causes of problems.

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Adaptable to a hybrid work environment, demonstrating strong self-management skills and the ability to maintain productivity while effectively collaborating with team members remotely.

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Experience with containerization technologies like Docker and Kubernetes, coupled with a scripting mindset to automate repetitive tasks and enhance support workflows.

Learning Resources

→Linux Command Line Basicscourse
→Understanding TCP/IPcourse
→Getting Started with Dockerguide

Career Path

Tier 2 Technical Support Engineer - Cybersecurity Solutions(Now)→Tier 3 Technical Support Engineer - Cybersecurity Solutions(1-2 years)→Cybersecurity Solutions Architect(3-5 years)

Market Overview

Market Size 2024
$60B
Annual Growth
9.5%
AI Adoption in Cybersecurity
35%
Investment in Cybersecurity Solutions
+20%
Labour Demand for Technical Support Roles
+15%
Avg Salary for Tier 2 Support Engineer
$85K

Skills & Requirements

Required
Technical SupportCybersecurityTCP/IP
Growing in Demand
Cloud SecurityIncident ResponseThreat Intelligence
Declining
Traditional Firewall ManagementBasic Antivirus Software Management

Domain Trends

Increased Focus on Cloud Security
As more organizations move to cloud environments, the demand for professionals skilled in cloud security practices has surged by 40%.
Rise of AI-Driven Security Solutions
AI technologies are being increasingly integrated into cybersecurity solutions, with 60% of organizations planning to adopt AI tools by 2025.
Growing Importance of Compliance and Regulations
With GDPR and other regulations, 70% of companies are prioritizing compliance, driving demand for technical support engineers who understand these frameworks.

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