Therapy Coordinator - Remote Patient Support Specialist

About the Role

We are seeking a dedicated Therapy Coordinator to join our team remotely. As a Therapy Coordinator, you will play a crucial role in providing support to Lympha Press patients by delivering devices, conducting in-home trials, and offering education on our advanced compression therapy solutions. This remote position allows you to build strong relationships with patients while ensuring a positive customer experience.

What You'll Do

• Conduct Medicare Advantage Trials, demonstrating the benefits of our advanced model pumps and devices.
• Schedule and perform product demonstrations, including taking measurements and providing instructions for proper device use.
• Educate patients on compression therapy devices, ensuring they understand how to use them effectively.
• Communicate rental agreements and financial responsibilities clearly to patients and caregivers.
• Manage patient inquiries and concerns professionally, escalating issues as necessary.
• Confirm appointments in advance and organize equipment for in-home visits.
• Collaborate with internal operations teams to ensure timely order completions and documentation.
• Utilize translation resources to assist patients with language barriers.

Requirements

• High School Diploma or GED; six months of related experience in healthcare preferred.
• Strong written and verbal communication skills.
• Familiarity with scheduling and documentation software.
• Ability to manage multiple tasks and adhere to schedules.
• Flexibility to travel to patient locations as needed.
• Physical ability to lift up to 60 pounds and perform various physical tasks.

Nice to Have

• Professional certification or license in a healthcare field.
• Previous experience in the medical device industry.

What We Offer

• Competitive salary ranging from $48,000 to $60,000 annually.
• Remote work flexibility, allowing you to manage your schedule effectively.
• Opportunities for professional development and training.
• Supportive team environment focused on patient care.
• Comprehensive benefits package including health insurance and PTO.