Store Manager - Coffee Retail

About the Role

We are seeking a passionate and dedicated Store Manager to join our team at Costa Coffee. This Store Manager role offers an exciting opportunity to lead a vibrant team and create memorable experiences for our customers. As a Store Manager, you will be responsible for running your store successfully, ensuring that every customer enjoys excellent coffee and service. This position is perfect for someone who thrives in a fast-paced environment and is eager to take ownership of their store.

What You'll Do

• Lead your store team to deliver exceptional customer service and maintain high standards.
• Manage daily operations, including tracking sales, monitoring health and safety, and ensuring store targets are met.
• Inspire and develop your team through effective training and coaching, helping them reach their full potential.
• Take ownership of controllable costs through effective management of stock, labor, and training.
• Implement fresh ideas to meet customer needs and enhance their experience.

Requirements

• Experience in leading a store team, preferably in a coffee or retail environment.
• A commercial mindset with the ability to maximize sales opportunities.
• Strong leadership skills with a passion for coffee and customer service.
• Ability to thrive under pressure and execute tasks efficiently.
• Excellent communication skills and a hands-on approach to leadership.

Nice to Have

• Previous experience in the hospitality industry.
• Knowledge of coffee preparation and barista skills.
• Experience in managing budgets and financial compliance.

What We Offer

• Competitive salary package ranging from £35,000 to £45,000 per year.
• Yearly managerial performance bonus scheme.
• 50% staff discount and a free core drink while working.
• Full structured training programs, including Barista and Leadership & Management training.
• 28 days of holiday, including bank holidays.
• Company pension plan.
• Opportunities for career progression and internal promotions.
• Access to local and national discounts through The Life Style Card.

As a Store Manager, your main goal is to take full responsibility for running your store successfully. You’ll lead by example, ensuring every customer receives excellent coffee with a smile. You’ll manage important day-to-day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You’ll also handle cash procedures and keep the store secure and financially compliant. Creating a positive and supportive atmosphere for your team is key. You’ll help them grow by managing training, encouraging development, and using tools like My Costa Learning. You’ll also make sure rotas are planned ahead and there’s always the right coverage in-store. With support from your Area Manager, you’ll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards. Finally, you’ll stay up-to-date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office — especially for payroll, HR, maintenance, and banking. You’re the person we’re looking for… but do you know it’s you?