Site Reliability Engineer - Remote at Polygon Labs

About the Role

We're hiring a Site Reliability Engineer (SRE) to join Polygon Labs remotely. As a Site Reliability Engineer, you will play a pivotal role in maintaining the reliability and performance of our production infrastructure. This position is ideal for individuals early in their SRE or infrastructure careers, eager to learn about large-scale, distributed blockchain systems.

What You'll Do

• Monitor production systems, alerts, dashboards, and logs across Polygon networks, including Polygon PoS and the Agglayer.
• Assist with incident detection, triage, escalation, and resolution under the guidance of senior engineers.
• Support on-call and operational coverage through structured rotations, with training and mentorship.
• Maintain and improve runbooks and standard operating procedures.
• Assist with routine operational tasks such as service restarts, upgrades, and configuration changes.
• Help maintain and improve monitoring, logging, and alerting systems, including dashboards for network health, RPC performance, and node metrics.
• Learn to improve alert signal quality and reduce operational noise.
• Support cloud-based and containerized infrastructure, including nodes, RPC endpoints, and supporting services.
• Collaborate with protocol, product, and cross-functional teams to understand production issues and user impact.
• Participate in post-incident reviews and contribute to root-cause analysis documentation.
• Continuously build knowledge of blockchain fundamentals, distributed systems, and networking.

Requirements

• A foundational understanding of Linux systems, processes, and basic networking concepts.
• Familiarity with at least one scripting or programming language, such as Python, Bash, or Go.
• An interest in site reliability, monitoring, and operating production infrastructure.
• Clear written and verbal communication skills, with a willingness to ask questions and learn.
• The ability to remain calm, methodical, and responsive during incidents or operational events.

Nice to Have

• Exposure to cloud platforms such as AWS or GCP.
• Familiarity with containerization or orchestration technologies, including Docker or Kubernetes.
• Basic understanding of blockchain or Web3 concepts, such as nodes, RPC services, or validators.
• Experience with monitoring and observability tools such as Grafana, Prometheus, Datadog, or ELK-based stacks.

What We Offer

• Remote-first global workforce.
• Industry-leading Medical, Dental, and Vision health insurance.
• Company matching 401k with 3% match (for US employees).
• $1,500 Home Office Set Up Allowance (lifetime max).
• $200 Annual Book Allowance Program.
• $75 Monthly internet or phone reimbursement.
• Flexible Time Off.
• Company-issued laptop.
• Egg freezing, mental health, and employee wellness benefits.

Join us as a Site Reliability Engineer and contribute to the future of blockchain technology. Your role will directly impact the reliability and performance of critical public infrastructure used by developers and users globally.