Shift Supervisor - Family Entertainment Industry

About the Role

Family Entertainment Group is hiring a Shift Supervisor to join our team in Baraboo, Wisconsin. This is an exciting opportunity to step into a fun and rewarding career in the entertainment and hospitality industry. As a Shift Supervisor, you will lead a team and ensure excellent guest service in our arcade operation within Kalahari Dells. If you are energetic, enthusiastic, and love meeting new people, we want to hear from you!

What You'll Do

• Provide excellent guest service and assist guests with purchasing game cards.
• Ensure the location is safe and clean for our guests.
• Manage and balance cash drawers while addressing guest concerns.
• Fill games with tickets and fix minor arcade game problems.
• Represent the company positively while leading a team of co-workers.

Requirements

• Experience in guest service or customer service roles.
• Ability to lead teams and coach staff members.
• Experience counting and balancing cash drawers.
• Energetic, outgoing, and upbeat personality.
• Willingness to work nights, weekends, and holidays.

Nice to Have

• Previous supervisory experience in an arcade or similar environment.
• Strong teamwork attitude and a desire to make a difference.

What We Offer

• Experience-based pay above industry norms.
• 401K retirement plan with generous company match after 90 days.
• Health, dental, and vision insurance.
• Paid vacation and sick time.
• Real growth opportunities with internal hiring.
• Tuition assistance and special benefits for Veterans.
• Flexible schedules in a fun and friendly work environment.