Senior Technical Account Manager - Remote for European Market

About the Role

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We’re looking for our very first Technical Account Manager (TAM) for the European market. This isn't your typical "follow the manual" kind of job. You’ll be the go-to technical partner for our biggest and most complex customers across Europe, making sure their integrations are rock-solid and their technical performance is top-notch. As the first person in this role for Europe, you’ll be a bit of a pioneer. You won’t just be executing a process; you’ll be helping us build it. You’ll act as the human bridge between Customer Success, Product, and Engineering - translating "tech-speak" into business value and ensuring our high-value clients get the most out of Trustpilot.

What You'll Do

• Partner with leadership to define best practices, workflows, and what "excellence" looks like for technical account management at Trustpilot.
• Oversee technical setup and API configurations for our top-tier European enterprise clients, ensuring a seamless "go-live."
• Serve as the primary technical point of contact post-launch, ensuring performance, uptime, and swift issue resolution.
• Partner with Customer Success Managers to monitor product usage, ensuring customers are fully leveraging our technical capabilities to meet their business goals.
• Represent the technical needs of our most complex customers to Product and Engineering teams, driving the prioritization of key platform improvements.
• Manage escalation paths and coordinate the resolution of critical technical incidents with speed and transparency.
• Work across borders with Product, Support, and Success teams to ensure a cohesive, world-class customer experience.
• Surface recurring issues and innovative ideas to enhance platform reliability and improve overall customer outcomes.

Requirements

• Strong English skills.
• Proven experience in technical account management or solution support within complex SaaS or web technology environments.
• Solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
• Experience partnering with enterprise clients across different European markets; additional European languages are a plus but not a requirement.
• Strong troubleshooting skills and the ability to translate "tech-speak" into clear business value for C-level stakeholders.
• Customer-centric mindset and comfortable navigating the needs of both internal engineering teams and high-value external partners.
• Comfortable using Salesforce, ticketing systems (like Zendesk or Jira), and data analytics tools.

Nice to Have

• Experience with project management methodologies.
• Knowledge of customer success metrics and KPIs.
• Familiarity with cloud services and platforms.

What We Offer

• Competitive base salary + holiday allowance, lucrative commission structure, company bonus, and benefits.
• On-going career development, training, and one-to-one coaching via our in-house enablement team.
• 25 days annual leave.
• Hybrid working model: 3 days on-site and the rest working from home.
• Commuter/work from home allowance.
• 2 volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Access to well-being apps such as Headspace & Blinkist.
• A friendly, fun, and local office in the heart of Amsterdam while working within an international culture and social working environment.