Senior Customer Marketing Manager - Remote

About the Role

We are seeking a Senior Customer Marketing Manager - Remote to join our dynamic team. In this role, you will be responsible for developing and executing customer marketing strategies that drive engagement and retention. As a Senior Customer Marketing Manager, you will work closely with cross-functional teams to create data-driven programs that enhance customer experience and satisfaction.

What You'll Do

• Develop and implement comprehensive customer marketing strategies to drive engagement and retention.
• Analyze customer data to identify trends and insights that inform marketing strategies.
• Collaborate with sales and product teams to create targeted upsell campaigns.
• Manage customer advocacy programs to enhance brand loyalty.
• Utilize CRM tools to track customer interactions and measure marketing effectiveness.
• Lead lifecycle marketing initiatives to nurture customer relationships.
• Oversee marketing program management, ensuring alignment with business goals.
• Engage with stakeholders to communicate marketing strategies and results.

Requirements

• 5+ years of experience in customer marketing or related field.
• Strong analytical skills with experience in data analysis and SQL.
• Proficiency in CRM tools and marketing automation platforms.
• Excellent communication and storytelling skills.
• Experience in B2B SaaS marketing is preferred.
• Ability to work collaboratively in a remote environment.
• Strong project management skills and attention to detail.

Nice to Have

• Experience with Golang and Postgres.
• Familiarity with CI/CD processes.
• Knowledge of sales strategy and customer acquisition.

What We Offer

• Work with purpose, having a real impact on patients and healthcare professionals.
• Flexible working arrangements and remote work options.
• Support for personal development and employee satisfaction.
• Additional vacation day on your birthday.