Remote Technical Support Engineer - Cybersecurity Solutions

About the Role

We are seeking a Remote Technical Support Engineer to join our dynamic team at Jobgether. In this role, you will be instrumental in ensuring customers achieve maximum value from advanced security automation solutions. As a Remote Technical Support Engineer, you will work in a collaborative, fast-paced environment alongside highly technical peers across multiple time zones.

What You'll Do

• Engage with customers to support successful adoption and use of automation solutions.
• Troubleshoot technical issues, provide guidance, and ensure customer satisfaction.
• Represent the company at events, conferences, and in customer interactions.
• Influence product roadmap and features by providing feedback from customer experiences.
• Keep up with industry trends in cybersecurity, security automation, and related technologies.
• Collaborate with cross-functional teams to optimize solutions and share best practices.

Requirements

• 5+ years of experience in technical support, operations, cloud services, or professional services.
• Proven expertise in security, automation, scripting, and API knowledge.
• Ability to deliver excellent customer service and training experiences.
• Strong English communication skills, both verbal and written.
• Adaptable, proactive, and able to thrive in a fast-paced, dynamic environment.
• Demonstrated “can do” attitude and eagerness to continuously learn and grow.

Nice to Have

• Experience with AI-driven security solutions.
• Familiarity with cloud platforms such as AWS or Azure.
• Knowledge of compliance standards in cybersecurity.

What We Offer

• Fully remote role with flexibility and work-life balance.
• Opportunity to work with cutting-edge AI-driven security automation solutions.
• Collaborative and high-performance team environment.
• Professional growth through exposure to enterprise clients and innovative technologies.
• Participation in conferences, events, and ongoing technical learning opportunities.
• Inclusive and diverse workplace committed to equal opportunity.