Remote Service Representative - Compassionate Support for Families

About the Role

Join Meadow as a Remote Service Representative and be part of a transformative journey in the deathcare industry. This role is perfect for those who want to make a meaningful impact while working remotely from anywhere in the world. As a Remote Service Representative, you will support families during the cremation process with empathy and professionalism, ensuring every case is handled with care.

What You'll Do

• Respond to inbound calls, texts, and emails from families, providing compassionate support.
• Coordinate transportation and manage documentation to ensure a smooth process.
• Collaborate with internal teams and external partners to deliver exceptional service.
• Maintain accurate records and document interactions clearly.
• Support families during one of life's most challenging moments with empathy and understanding.

Requirements

• 2+ years of experience in customer-facing roles, operations, or hospitality.
• Strong multitasking and communication skills are essential for this role.
• Weekend availability is required to accommodate family needs.
• Clear, calm communicator who builds trust quickly.
• Accountable and proactive in ownership of tasks.

Nice to Have

• Experience in a fast-paced startup environment.
• Passion for helping families during meaningful transitions.

What We Offer

• Fully remote work environment, allowing you to work from anywhere.
• Paid time off (PTO) and 10 paid holidays to recharge.
• Paid training and support for personal and professional growth.
• Collaborate globally with teammates who share your passion.
• Make a real difference in the lives of families during challenging times.