Remote Revenue Operations Analyst - Salesforce & Data Management

About the Role

We are hiring a Remote Revenue Operations Analyst to join our innovative team at TrueML. This role is pivotal in shaping our revenue operations and ensuring seamless integration across departments. As a Remote Revenue Operations Analyst, you will leverage your technical expertise in Salesforce and Gong to optimize our revenue processes and enhance customer experiences.

What You'll Do

• Act as the primary Salesforce administrator, managing backend configurations and ensuring data integrity across the sales funnel.
• Configure Gong to track sales objections and client churn signals, optimizing performance for both Sales and Client Success teams.
• Manage integrations with tools like LeadIQ and Sales Navigator to eliminate data silos and enhance cross-functional collaboration.
• Build and maintain dashboards that visualize key metrics such as Sales pipeline health and Net Retention Rate (NRR).
• Conduct audits of Salesforce data to ensure accuracy and compliance with established processes.
• Lead training sessions for Sales and Client Success teams, developing playbooks and documentation to maintain a consistent source of truth.
• Provide technical support for all revenue-related inquiries, resolving system bugs and user issues promptly.
• Own the technical framework for revenue forecasting, ensuring leadership has access to accurate data for decision-making.

Requirements

• 3-5 years of experience in Salesforce Administration, with a focus on Flows and complex architecture.
• Certification (ADM-201) is required to validate your expertise.
• Proven experience configuring Gong for multi-departmental use.
• Advanced skills in Google Sheets and Excel, particularly with complex formulas and data modeling.
• Strong understanding of the SaaS customer journey from initial contact to renewal and expansion.
• Excellent communication skills to convey technical changes to non-technical stakeholders.
• Ability to adapt to a fast-paced environment and manage significant system changes effectively.

Nice to Have

• Experience with additional tools in the tech stack such as Spiff and Atrium.
• Previous roles in revenue operations or similar positions.
• Familiarity with data governance and integrity best practices.

What We Offer

• Competitive salary range of $43,900 - $52,700 per year.
• Unlimited PTO to support your work-life balance.
• Medical benefit contributions aligned with local laws.
• A dynamic and inclusive work environment that values diverse perspectives.
• Opportunities for professional growth and development.

Join us at TrueML as a Remote Revenue Operations Analyst and play a crucial role in building the infrastructure for our revenue engine. If you are passionate about leveraging technology to drive growth and improve customer experiences, we want to hear from you!