Remote Manager of Storage Services
About the Role
We are seeking a Remote Manager of Storage Services to lead Lightedge’s Storage team, ensuring the reliability, performance, security, and scalability of our enterprise and cloud storage platforms. In this role, you will oversee day-to-day storage operations, platform strategy, team leadership, and customer-facing escalations in a fast-paced, 24x7x365 managed services environment.
What You'll Do
- Lead, mentor, and develop a team of Storage Engineers supporting 24x7 operations.
- Manage staffing, scheduling, and on-call rotations to ensure continuous coverage.
- Conduct regular 1:1 meetings, team meetings, and operational reviews to drive alignment and performance.
- Act as the primary escalation point for storage-related incidents and customer-impacting events.
- Own the strategy, standards, and lifecycle management for Lightedge’s storage platforms.
- Plan and oversee customer storage migrations, upgrades, expansions, and new environment deployments.
- Ensure proactive monitoring of storage performance, capacity, and availability using analytics and monitoring tools.
- Collaborate closely with Cloud, Compute, Network, Security, and Operations teams to deliver integrated solutions.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 10+ years of experience working with enterprise storage platforms, preferably in a Managed Services Provider (MSP), hosting, or cloud environment.
- 5+ years of experience in a technical leadership or management role.
- Strong troubleshooting skills across complex, multi-platform storage environments.
- Excellent communication, leadership, and organizational skills.
Nice to Have
- Vendor certifications in storage administration or management (IBM, NetApp, PURE, Dell, or similar).
- Experience supporting compliance-driven or regulated environments.
- Prior experience leading storage teams in a multi-tenant or service provider environment.
What We Offer
- Competitive salary and benefits package.
- Flexible remote work environment.
- Opportunities for professional development and growth.
- Supportive team culture focused on accountability and continuous improvement.
- Access to cutting-edge technology and tools.
This Remote Manager of Storage Services role at Lightedge offers an exciting opportunity to lead a skilled team in a dynamic environment. With competitive compensation and a focus on professional growth, this position stands out in the cloud services industry.
Who Will Succeed Here
Proficient in managing and optimizing IBM Storage, NetApp, and Dell Data Domain systems, with a strong understanding of their architectures and performance tuning techniques.
Demonstrates a proactive mindset in capacity planning and resource allocation, ensuring that storage solutions can scale efficiently to meet evolving customer needs in a remote work environment.
Experienced in leading diverse teams in a 24x7x365 managed services context, able to navigate high-pressure situations while fostering a culture of accountability and continuous improvement.
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