Remote Implementation Specialist - AI-Powered Accounting Software

About the Role

We are seeking a Remote Implementation Specialist to join our team at Karbon, the global leader in AI-powered practice management software for accounting firms. As a Remote Implementation Specialist, you will play a crucial role in guiding customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You will be a trusted partner during the implementation phase, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform.

What You'll Do

• Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
• Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
• Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
• Provide professional guidance: Guide customers on Karbon best practices for effective use of the platform.
• Ensure customer satisfaction: Actively seek feedback from customers to improve the implementation process and overall customer experience.

Requirements

• 2-5 years of experience in a customer-facing role, preferably in software implementation or project management.
• Strong communication skills with the ability to engage with stakeholders at all levels.
• Experience in managing multiple projects simultaneously while meeting deadlines.
• Familiarity with project management tools and methodologies.
• Understanding of accounting practices or experience in the accounting industry is a plus.

Nice to Have

• Experience with cloud-based software solutions.
• Knowledge of AI technologies and their application in business.
• Certification in project management (PMP, Agile, etc.).

What We Offer

• Competitive salary and benefits package.
• Fully remote work environment with a distributed team.
• Opportunities for professional development and growth.
• A people-first culture recognized with Great Place To Work® certification.
• Flexible working hours to accommodate different time zones.