Talantix.io
EasyPost•03.03.26
AI SCORE 8.5

Remote Customer Success Manager - Join a Growing Team

$49K–$66K/year
RemoteLogistics & Shipping Technology
Customer Relationship Management•Salesforce•Zendesk•Data Analysis•Communication•Problem Solving

About the Role

We are seeking a Remote Customer Success Manager to join our dynamic team at EasyPost. As a Remote Customer Success Manager, you will play a crucial role in ensuring our customers achieve their goals and satisfaction with our shipping solutions. This is an exciting opportunity to work with a rapidly growing company that is revolutionizing the shipping industry.

What You'll Do

  • Build and nurture long-term relationships with customers, serving as their main point of contact.
  • Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services.
  • Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems.
  • Conduct weekly/monthly/quarterly check-ins to assess the overall health of the account and identify successes and potential red flags.
  • Maintain customer data in the company-supported CRM, ensuring accuracy and up-to-date information.
  • Collect data from customers to provide feedback to EasyPost for continuous improvement.

Requirements

  • Bachelor's degree.
  • 2-5 years of experience in a customer-facing role, preferably in shipping and logistics.
  • Demonstrated track record of effectively decreasing churn and increasing revenue.
  • Proven ability to work independently and collaboratively within a team.
  • A self-starter with initiative, drive, and a strong desire to succeed.
  • Knowledge of Salesforce and Zendesk is a plus.

Nice to Have

  • Previous experience in the shipping and logistics industry.
  • Familiarity with API integrations and developer-friendly solutions.

What We Offer

  • Comprehensive medical, dental, vision, and life insurance.
  • Competitive compensation package and equity.
  • Monthly work from home stipend of $50.
  • Flexible work schedule and paid time off.
  • Collaborative culture with a supportive team.
  • Unlimited growth opportunities in a hyper-growth company.
  • The chance to make a significant impact on a product that helps ship millions of packages daily.
Language Requirements
EnglishB2
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Remote Customer Success Manager position at EasyPost offers a unique opportunity to work in a rapidly growing company that is transforming the shipping industry. With competitive compensation and a collaborative culture, it's a great chance for professionals looking to make a significant impact.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficiency in Salesforce and Zendesk to effectively manage customer interactions and support tickets, enabling streamlined communication and problem resolution.

→

Strong analytical mindset with the ability to interpret customer data and feedback, using tools like Excel or Tableau to derive insights that improve customer experience and satisfaction.

→

Self-motivated and adaptable, with a proactive approach to remote work that includes regular check-ins with customers and team members to build rapport and ensure alignment on goals.

Learning Resources

→Salesforce Customer Success Manager Certificationcourse
→Zendesk Customer Service Fundamentalsguide
→Data Analysis for Customer Success Managerscourse

Career Path

Remote Customer Success Manager(Now)→Customer Success Director(1-2 years)→Vice President of Customer Experience(3-5 years)

Market Overview

Market Size 2024
$45B
Annual Growth
14.2%
AI Adoption in CRM
60%
Investment in CRM Technologies
+25%
Labour Demand for Customer Success Managers
+18%
Avg Salary for Customer Success Manager
$85K

Skills & Requirements

Required
Customer Relationship ManagementSalesforceZendesk
Growing in Demand
AI-driven AnalyticsCustomer Journey MappingCross-functional Collaboration
Declining
Traditional TelemarketingBasic Email Marketing

Domain Trends

Rise of AI in CRM
AI integration in CRM tools is expected to increase by 60% by 2025, enhancing customer interactions and data analysis capabilities.
Remote Customer Engagement
With 70% of companies adopting remote work, customer success roles are increasingly focused on digital engagement strategies.
Data-Driven Decision Making
80% of organizations report that data analysis is critical for improving customer satisfaction and retention rates, driving demand for data-savvy professionals.

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