Remote Associate Customer Success Manager - Cloud Solutions

About the Role

We are seeking a Remote Associate Customer Success Manager to join our dynamic team at DoiT. This role is pivotal in ensuring our customers maximize the value of our cloud solutions. As a part of our global Customer and Product Success team, you will work remotely from Colombia, collaborating with customers to enhance their experience and success with our services.

What You'll Do

• Manage a portfolio of customer accounts, acting as a trusted partner in their cloud journey.
• Educate and mentor customers on best practices for leveraging our cloud solutions.
• Collaborate with internal teams to resolve customer issues and enhance service delivery.
• Analyze customer feedback and usage data to identify opportunities for improvement.
• Conduct regular check-ins with customers to ensure satisfaction and address any concerns.

Requirements

• 1-2 years of experience in customer success or account management, preferably in a tech environment.
• Strong communication skills and the ability to build relationships with customers.
• Familiarity with cloud technologies and services.
• Problem-solving mindset with a focus on customer satisfaction.
• Ability to work independently and manage multiple accounts effectively.

Nice to Have

• Experience with Kubernetes, CloudOps, or similar technologies.
• Knowledge of AWS, Google Cloud, or Microsoft Azure platforms.
• Fluency in English and Spanish.

What We Offer

• Competitive salary and benefits package.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and growth.
• Collaborative and supportive team culture.
• Access to cutting-edge technology and tools.