Remote Administrative Assistant - Support U.S. Franchise Operations

About the Role

We are seeking a dedicated Remote Administrative Assistant to join our dynamic team at Scalesource. This role offers a unique opportunity to support our U.S. franchise operations while working remotely. As a Remote Administrative Assistant, you will play a crucial role in ensuring the smooth operation of our business, contributing to our commitment to excellence in customer service.

What You'll Do

• Provide essential operational support to the franchise, enhancing overall efficiency.
• Manage customer communications and inquiries with professionalism and clarity.
• Utilize CRM systems, particularly ServiceTitan, to track and manage customer interactions.
• Coordinate schedules and dispatch technicians effectively to optimize productivity.
• Assist in maintaining organized documentation and records for operational processes.

Requirements

• Experience in customer service, dispatch, or administrative support is preferred.
• Strong communication skills, both verbal and written, with a professional phone demeanor.
• Proficiency in Google Workspace or Outlook is essential.
• Attention to detail and the ability to thrive in fast-paced environments.
• Availability to overlap with U.S. business hours for effective communication.

Nice to Have

• Familiarity with CRM systems, especially ServiceTitan.
• Previous experience in a remote work environment.
• Ability to adapt quickly to new technologies and processes.

What We Offer

• Stable, full-time remote work with competitive compensation paid in USD.
• Performance incentives based on operational efficiency and success.
• A supportive work environment that fosters long-term career growth opportunities.
• The flexibility to work from anywhere in the world.
• A direct impact on the success of our franchise operations.