Payment Operations Manager - Remote Opportunity

About the Role

We are looking for a Payment Operations Manager to join our team remotely. This role is crucial for managing our payment operations and ensuring seamless service delivery. As a Payment Operations Manager, you will be at the forefront of our mission to transform the travel industry.

What You'll Do

• Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings.
• Handle critical payment escalations from customers, ensuring timely resolution and effective communication with customers, internal teams, and external partners.
• Collaborate with our Payment Service Providers to ensure seamless service to our customers and their clients.
• Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements.
• Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction.
• Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations.

Requirements

• 5+ years of experience in payments, risk, or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing, of which at least 2 years are in direct people management.
• Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal, with the ability to communicate clearly with customers, internal teams, and external partners.
• Strong troubleshooting and problem-solving skills, to manage customer escalations and improve internal processes.
• Experience working with payment services providers.
• Familiarity with data analysis and visualization; you like working in Excel and have used tools like Looker, Tableau, PowerBI to extract insights for internal teams and customers.
• High self-motivation, with an ability to lead initiatives cross-functionally and cross-geographically, and you are comfortable with ambiguity.
• A drive for continuous improvement, optimization of processes, and upskilling of team members.
• Empathy, patience, and passion to help our team members and our customers to succeed.

Nice to Have

• Experience with risk management tools.

What We Offer

• Generous “Time to Recharge” policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
• Work remotely for a maximum of 4 weeks per calendar year.
• Annual team off-site (often somewhere sunny 🌊).
• Extensive paid family leave.
• Three paid volunteer days per year — take time to give back to causes you care about, on us.
• 2-week cross-functional onboarding program.
• Cutting-edge equipment and tools to set you up for success.

Join an international, travel-loving team with a passion for adventure and innovation. If you’re excited about this opportunity and believe you’re a good fit, we encourage you to apply and join us in transforming the travel industry!