Partner Success Manager - Remote Role at MoonPay

About the Role

We are seeking a Partner Success Manager to join our team at MoonPay. This remote role is pivotal in ensuring our partners have a best-in-class experience, from initial engagement through long-term production support. As a Partner Success Manager, you will take end-to-end ownership of the partner experience, ensuring seamless execution from onboarding to scaled production support.

What You'll Do

• Serve as the accountable operational owner for partners from initial outreach and contracting through integration, go-live readiness, and post-launch success.
• Own resolution of partner-related blockers by coordinating with cross-functional teams and subject matter experts.
• Establish and maintain a unified view of partner health, onboarding progress, support trends, and operational risks.
• Represent the voice of the partner by synthesizing feedback into clear themes and driving cross-functional actions to improve the partner experience.
• Drive structured partner onboarding and establish centralized visibility across partner account setup, sandbox access, and end-client readiness.
• Facilitate prospect and partner demo calls, serving as a domain expert on MoonPay’s product suite, answering technical and blockchain-related questions.
• Proactively identify recurring operational bottlenecks and convert them into scalable processes, runbooks, and escalation paths.
• Champion the partner experience while balancing operational scalability and regulatory rigor.

Requirements

• 3+ years of experience in Customer or Partner Success, Partner Operations, or similar partner-facing roles.
• Strong background in FinTech, Crypto, or Payments.
• Exceptional cross-functional collaboration and communication skills.
• Proactive, solutions-oriented, and highly adaptable.
• Demonstrated ability to translate complex technical concepts into clear, actionable processes.
• Strong understanding of the software development lifecycle and various integration methods (e.g., APIs, SDKs, webhooks).
• A genuine passion for the Web3 space and its potential.

Nice to Have

• Experience with blockchain technologies.
• Familiarity with regulatory compliance in the crypto space.
• Previous experience in a startup environment.

What We Offer

• Competitive salary package.
• Equity package for all employees.
• Pay for performance equity bonus.
• Unlimited holidays for work-life balance.
• Hybrid working schedule with remote options.
• Private healthcare benefits.
• Annual training budget for professional development.
• Home office setup allowance.