Membership Coordinator - Remote Opportunity at YMCA

About the Role

We're hiring a Membership Coordinator to join the YMCA of Memphis & the Mid-South team. This full-time Membership Coordinator role offers a unique opportunity to work remotely while making a significant impact in the community. As a Membership Coordinator, you will play a vital role in enhancing member engagement and retention through exceptional service and relationship building.

What You'll Do

• Oversee daily operations of the Welcome Center, ensuring exceptional customer service and member engagement.
• Supervise a team of Membership Associates, providing training and support to enhance their skills and performance.
• Develop and implement strategies to recruit new members and retain existing ones, focusing on innovative programming and community outreach.
• Collaborate with the Regional Center Director to manage the center's budget and financial targets.
• Engage with members through calls, emails, and in-person interactions to foster relationships and promote YMCA services.
• Assist in organizing community events and programs that align with YMCA's mission of promoting healthy living.
• Monitor and evaluate team performance through KPIs, providing constructive feedback and coaching.
• Ensure compliance with YMCA policies and procedures, maintaining a welcoming and safe environment for all members.

Requirements

• Proven experience in customer service and membership management, ideally within a nonprofit or community-focused organization.
• Strong communication skills, both verbal and written, to effectively convey information and build relationships.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Experience with Salesforce or similar CRM tools is a plus.
• Leadership skills with a focus on team development and motivation.
• Knowledge of budgeting and financial management related to membership sales.
• Fluency in Spanish is a plus but not required.

Nice to Have

• Experience in event planning and community engagement.
• Passion for fitness and wellness, with an understanding of current trends.
• Commitment to diversity and inclusion within the community.

What We Offer

• Competitive salary range of $50,000 - $60,000 annually.
• Opportunities for professional development and growth within the organization.
• Flexible remote work environment with a focus on work-life balance.
• Engaging and supportive team culture.
• Health and wellness benefits, including gym memberships and wellness programs.
• Participation in community service and volunteer opportunities.
• Access to YMCA programs and services for you and your family.