Manager, Digital Client Success - Remote Leadership Role

About the Role

We are seeking a Manager, Digital Client Success to join our team at Finalsite, a leader in community relationship management for K-12 schools. This remote role allows you to lead a team of Client Success Managers and Specialists, driving client retention and product adoption across our digitally scaled client segment.

What You'll Do

• Lead, coach, and develop a team of Client Success Managers and Specialists to support a digitally scaled client portfolio.
• Oversee daily client activities and ensure effective use of customer success technology and systems, including Salesforce and Totango.
• Conduct regular one-on-one meetings and team sessions focused on client health, renewals, and performance trends.
• Implement renewal strategies and maintain accurate forecasting to ensure client satisfaction and retention.
• Collaborate with Sales leadership on pricing discussions and renewal negotiations.
• Drive operational excellence by monitoring client health scores and implementing process improvements.
• Serve as an escalation point for complex client issues, coordinating resolutions with Product, Support, and Sales teams.
• Utilize client insights to influence product roadmap planning and service model evolution.

Requirements

• 7+ years of experience in Client Success, Account Management, or Client Operations within a SaaS or services organization.
• 2+ years of people management experience, including hiring, coaching, and performance management.
• Demonstrated success in leading teams to achieve strong retention outcomes and operational consistency.
• Advanced proficiency with customer success platforms such as Salesforce and Totango.
• Strong communication and leadership skills with the ability to engage executive stakeholders.
• Analytical mindset focused on outcomes, scalability, and team enablement.
• Bachelor’s degree required; advanced degree or formal leadership training preferred.

Nice to Have

• Experience leveraging automation to improve efficiency and scale.

What We Offer

• Competitive salary range of $90,000 to $120,000 annually.
• 100% remote work opportunity, allowing you to work from anywhere in the United States.
• Comprehensive benefits package including health insurance and paid time off.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values diversity.