About the Role
We're looking for a detail-oriented and analytical L2 Application Support professional to join our team in a remote capacity. As an L2 Application Support Specialist, you will provide comprehensive technical support for our wealth management and digital online platforms, serving as a critical bridge between end-users and our development teams. This L2 Application Support role is essential in diagnosing complex application issues, implementing solutions, and ensuring optimal platform performance to support our clients' financial operations.
What You'll Do
- Provide second-level technical support for wealth management and digital online platform applications, handling escalated tickets from L1 support teams.
- Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
- Perform Unix command-line operations for log analysis, process monitoring, and job execution.
- Analyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools.
- Support and monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena, Control-M, or equivalent.
- Document all incidents, resolutions, and workarounds in the ticketing system with clear records and maintain comprehensive knowledge base articles.
- Collaborate with development teams to identify root causes of recurring issues and implement permanent solutions.
- Provide technical guidance to end-users and L1 support staff, ensuring clear communication of complex technical concepts.
Requirements
- Minimum 2-3 years of demonstrated L2 application support or technical support experience in a production environment handling incident tickets.
- Strong working knowledge of Oracle SQL (simple, complex queries, joins, analysis).
- Unix/Linux commands and log investigation experience.
- Familiarity with Java-based applications (log interpretation, JVM basics, error handling).
- Practical experience with OCI and/or AWS services (compute, storage, monitoring).
- Direct experience supporting wealth management platforms & Java (Full Stack), financial applications, or comparable enterprise systems.
- Proficiency with ticketing and incident management systems (JIRA).
- Advanced communication capabilities, both written and verbal, with demonstrated ability to articulate technical issues to non-technical stakeholders.
Nice to Have
- Substantive experience in the banking, financial services, or fintech sector.
- Advanced knowledge of database management systems and SQL.
- Technical proficiency with API integration and web services architecture.
What We Offer
- Flexible working arrangements to maintain work-life balance.
- Inclusive culture where diverse opinions are valued.
- Opportunities for professional growth and development.
- Comprehensive benefits package.
- Supportive team environment with a focus on collaboration.
This L2 Application Support Specialist role at Avaloq offers a unique opportunity to work remotely while supporting innovative wealth management platforms. The flexible working arrangements and inclusive culture make it an attractive position.
Who Will Succeed Here
Proficient in Oracle SQL for database management and troubleshooting, with a strong ability to write complex queries to diagnose application issues.
Adaptable to remote work environments, demonstrating self-motivation and excellent time management skills to handle multiple support tickets efficiently.
Hands-on experience with Unix/Linux systems, capable of navigating command line environments and scripting to automate tasks and improve support processes.
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