Junior Customer Support Specialist - Remote Opportunity

About the Role

We are seeking a Junior Customer Support Specialist to join our dynamic team at Paddle. This remote position offers a fantastic opportunity to kickstart your career in customer support within the thriving B2B SaaS industry. As a Junior Customer Support Specialist, you will engage with our buyers and provide exceptional support, ensuring customer satisfaction and loyalty.

What You'll Do

• Respond to and resolve queries from our customer’s customers via email, focusing on transactional issues such as refunds and cancellations.
• Escalate advanced or complex queries to the appropriate internal channels for resolution.
• Continuously improve your knowledge of Paddle products to handle advanced queries effectively.
• Collect feedback and report any issues, actively participating in team meetings to enhance our processes.
• Work collaboratively with a global team of buyer support specialists, reporting to the Buyer Support Team Leads.

Requirements

• 0-2 years of experience in a customer support or customer-centric role.
• Proficient English speaker with excellent written and verbal communication skills.
• Ability to work remotely and effectively communicate with teams across different time zones (GMT, AEST, EST).
• A genuine passion for helping people and providing exceptional customer service.
• Investigative mindset with a willingness to think outside the box.

Nice to Have

• Experience working for a SaaS company, ideally in a customer support capacity.
• Familiarity with Zendesk or other helpdesk platforms.
• Tech-savvy and comfortable in a fast-paced environment.

What We Offer

• Competitive salary ranging from $40,000 to $60,000 per year.
• Stock options and retirement plans.
• Private healthcare and well-being initiatives.
• Unlimited holidays and 4 months of paid family leave regardless of gender.
• Investment in personal development through training and an annual learning fund.

Join us at Paddle and be part of a diverse, growing team that values transparency, collaboration, and respect. We are committed to building an inclusive workplace where everyone can thrive. Apply now for this exciting Junior Customer Support Specialist - Remote opportunity!