Talantix.io
Remote Position•11.03.26
AI SCORE 8.5

IT Support Specialist - Remote

$60K–$80K/year
RemoteIT Support
Windows 10•Windows 11•MacOS•Microsoft 365•Google Workspace•Microsoft Entra ID•Azure AD•Intune•Linux•Figma•InDesign

About the Role

We are looking for an IT Support Specialist - Remote to join our dynamic team. As an IT Support Specialist, you will play a crucial role in ensuring that our clients receive top-notch technical support and assistance. You will be responsible for troubleshooting issues related to Windows 10/11, MacOS, Microsoft 365, and Google Workspace. This is a fantastic opportunity to work remotely and be part of a collaborative environment where your expertise will be valued.

What You'll Do

  • Provide 2nd level support for Windows and MacOS systems, ensuring timely resolution of technical issues.
  • Manage and troubleshoot Microsoft Entra ID (Azure AD) and Intune for device management.
  • Document troubleshooting processes and create user guides to enhance the support experience.
  • Collaborate with cross-functional teams to streamline support processes and improve service delivery.
  • Assist in QA testing and design compliance testing to ensure high-quality support services.

Requirements

  • 2-5 years of experience as an IT Support Specialist or in a similar role.
  • Strong knowledge of Windows 10/11, MacOS, and Microsoft 365.
  • Experience with troubleshooting and technical support in a B2B environment.
  • Familiarity with Google Workspace and Microsoft Entra ID (Azure AD).
  • Excellent communication skills and ability to work collaboratively in a remote team.

Nice to Have

  • Experience with Linux systems.
  • Knowledge of graphic design tools such as Figma and InDesign.
  • Background in project management or product management.

What We Offer

  • Monday-Friday work schedule with shifts that include breaks.
  • Days off on US national holidays.
  • Paid vacations and sick leave.
  • Reduced hours on Fridays during the summer.
  • Opportunities for professional development and training.
Why This Job8.5 of 10

This IT Support Specialist role offers a competitive salary and the flexibility of remote work. Join a supportive team and enhance your technical skills in a dynamic environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in troubleshooting and configuring Windows 10 and 11 environments, with hands-on experience in using Microsoft Entra ID and Azure AD for identity management and user support.

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Strong familiarity with remote support tools and ticketing systems, showcasing an ability to efficiently manage customer inquiries and issues in a fully remote setting.

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Hands-on experience with both Microsoft 365 and Google Workspace, demonstrating a knack for providing tailored support and guidance to clients utilizing these platforms.

Learning Resources

→Windows 10 Troubleshooting Guideguide
→Microsoft 365 Fundamentals Coursecourse
→Introduction to Google Workspace for IT Supportarticle

Career Path

IT Support Specialist - Remote(Now)→IT Support Team Lead(1-2 years)→IT Manager or Systems Administrator(3-5 years)

Market Overview

Market Size 2024
$15.6B
Annual Growth
8.3%
AI Adoption in IT Support
45%
Investment in IT Support Tools
+35%
Labour Demand for IT Support Specialists
+20%
Avg Salary for IT Support Specialist
$65K

Skills & Requirements

Required
Windows 10Windows 11MacOS
Growing in Demand
PowerShellMicrosoft Endpoint ManagerCloud Security
Declining
Windows 7Traditional Help Desk Software

Domain Trends

Increase in Remote Support Solutions
With 70% of companies adopting remote work, there is a significant shift towards remote support solutions, enhancing the demand for IT Support Specialists.
Integration of AI in IT Support
45% of IT Support teams are utilizing AI-driven tools to automate ticketing and troubleshooting, leading to faster resolutions and improved customer satisfaction.
Shift Towards Cloud-Based Services
Over 60% of organizations are moving to cloud-based IT services, increasing the need for specialists familiar with Azure AD and Microsoft 365 for effective management.

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