Global Billing Operations Manager - Remote

About the Role

We are seeking a Global Billing Operations Manager - Remote to lead our billing operations team. In this role, you will oversee the collections process, ensuring timely and accurate billing across our global customer base. You will work closely with cross-functional teams to enhance our billing systems and improve operational efficiency. This is an exciting opportunity to make a significant impact in a fast-paced B2B SaaS environment.

What You'll Do

• Manage the global billing operations team, focusing on collections and dispute resolution.
• Develop and implement strategies to optimize billing processes and improve collections efficiency.
• Collaborate with sales, customer success, and finance teams to ensure seamless billing operations.
• Analyze billing data to provide insights and drive decision-making.
• Lead initiatives for process improvement and automation within billing operations.
• Monitor key performance indicators (KPIs) related to billing and collections.
• Ensure compliance with financial regulations and company policies.
• Provide training and support to team members on billing systems and processes.

Requirements

• 3+ years of experience in billing operations or collections management, preferably in a SaaS environment.
• Strong understanding of billing systems, accounts receivable, and order-to-cash processes.
• Proficiency in data analysis and reporting tools.
• Experience with ERP systems and financial software (e.g., Salesforce).
• Excellent leadership and team management skills.
• Ability to work collaboratively in a remote team environment.
• Strong communication and problem-solving skills.
• Familiarity with automation tools and process improvement methodologies.

Nice to Have

• Experience with AI and machine learning applications in billing.
• Knowledge of financial regulations and compliance standards.
• Familiarity with programming languages such as GO, Python, or Java.

What We Offer

• Competitive salary and performance-based bonuses.
• Flexible remote work environment with a focus on work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Collaborative and inclusive company culture.
• Access to cutting-edge tools and technologies.
• Regular team-building activities and virtual events.