Gallery Host - Customer Service Role at Hyatt Place Phoenix North

About the Role

We are seeking a dedicated Gallery Host to join our team at Hyatt Place Phoenix North. As a Gallery Host, you will create a welcoming and exceptional experience for our guests, ensuring they feel at home during their stay. This is a full-time position located in Phoenix, Arizona, and offers a competitive salary of $15 per hour, translating to an annual salary of approximately $31,200. This role is ideal for individuals who thrive in fast-paced environments and enjoy interacting with guests.

What You'll Do

• Assist guests with check-in and check-out processes, ensuring a smooth and pleasant experience.
• Provide exceptional customer service by responding promptly to guest inquiries and requests.
• Maintain a clean, organized environment by clearing tables and ensuring the dining area is welcoming.
• Prepare and serve food and beverages, adhering to quality standards and presentation guidelines.
• Utilize suggestive selling techniques to enhance guest experiences and increase sales.
• Follow brand-specific operational policies and procedures to exceed guest expectations consistently.
• Handle cash and credit card transactions accurately and securely.
• Collaborate with team members to ensure efficient service delivery and guest satisfaction.

Requirements

• Minimum of one month of related experience in customer service or hospitality.
• Strong ability to read, write, and speak English fluently.
• Basic computer skills, including knowledge of Microsoft Office products.
• Ability to manage difficult customer situations with professionalism and respect.
• Willingness to learn quickly and adapt to a fast-paced work environment.
• Must be available to work flexible hours, including weekends and holidays.
• Knowledge of safety and security procedures in a hospitality setting.

Nice to Have

• Previous experience in a hotel or related field preferred.
• Familiarity with POS systems and food service operations.
• Ability to multitask and prioritize effectively in a busy environment.

What We Offer

• Competitive hourly wage of $15, with opportunities for advancement.
• Daily Pay option available for eligible employees.
• Comprehensive medical, dental, and vision coverage.
• Short-term and long-term disability income protection.
• 401k retirement plan with company match.
• Paid time off and employee assistance programs.
• Supportive team environment with opportunities for professional growth.