Freelancer in Software Support - Accounting - Remote

About the Role

Colpari is seeking a dedicated Freelancer in Software Support - Accounting to join our team remotely. This role is perfect for individuals who enjoy engaging with customers and see customer service as more than just a job. As a Freelancer in Software Support - Accounting, you will provide first and second-level support to our clients, ensuring their inquiries are handled with professionalism and empathy.

What You'll Do

• Handle customer inquiries via email and phone, providing friendly and professional support.
• Conduct call-backs to clarify open issues, ensuring customer satisfaction.
• Document and categorize inquiries in our ticket system for efficient tracking.
• Assist with administrative tasks in the back office to support overall operations.
• Collaborate with our team to continuously optimize processes and improve service delivery.

Requirements

• Training as an accountant or tax clerk is preferred.
• Experience in customer service or call center roles, particularly inbound support.
• Structured and independent working style with excellent time management skills.
• Proficient use of digital tools and common communication systems.
• Professional and empathetic demeanor, even in challenging situations.
• Availability on weekdays between 08:00 and 18:00, with flexible scheduling options.
• Must have own equipment, including a laptop, headset, and stable internet connection.

Nice to Have

• Previous experience in software support or accounting-related fields.
• Familiarity with ticketing systems and customer relationship management (CRM) tools.

What We Offer

• 100% remote work – enjoy the flexibility of working from anywhere.
• Fixed service times with flexible scheduling – we trust you to manage your time effectively.
• Long-term collaboration opportunities – we value stability and reliability.
• A feedback culture that encourages communication at eye level.
• Development opportunities – your ideas and suggestions are always welcome!