Driver Support Specialist - Remote Opportunity

About the Role

We are seeking a dedicated Driver Support Specialist - Remote to join our team at Swift Transportation. In this role, you will provide essential support to drivers, ensuring they can deliver loads safely and on time. This position is perfect for someone who thrives in a fast-paced environment and is passionate about helping others.

What You'll Do

• Provide drivers with necessary support during evening and weekend hours.
• Respond to driver inquiries regarding schedules, loads, and paperwork.
• Dispatch drivers on pre-planned loads and complete all necessary data entry.
• Resolve load targets and address customer special requests related to load planning.
• Monitor assigned loads and document any issues or resolutions.
• Promote driver safety and assist in achieving organizational objectives.
• Hand off relevant information to the next shift to ensure continuity.

Requirements

• Previous experience in call center or transportation operations preferred.
• Strong communication skills and ability to work under pressure.
• Excellent problem-solving abilities and self-motivation.
• Detail-oriented with a high school diploma or equivalent.
• Ability to work flexible hours, including evenings and weekends.

Nice to Have

• Experience in logistics or supply chain management.
• Familiarity with dispatch systems and software.
• Knowledge of safety regulations in transportation.

What We Offer

• Competitive hourly pay ranging from $18.82 to $26.37.
• Comprehensive benefits package including 401k, medical, dental, and vision insurance.
• Employee Stock Purchase plan and paid training opportunities.
• Supportive environment promoting growth and development.
• Volunteer opportunities to engage with local communities.
• Diversity, equity, and inclusion initiatives to foster a collaborative workplace.