Customer Support Manager - Remote

About the Role

We are seeking a dedicated Customer Support Manager - Remote to join our team at Jobgether. In this role, you will be instrumental in providing exceptional technical support to our clients in both English and French. As a Customer Support Manager - Remote, you will work from anywhere in the world, ensuring that our customers receive the assistance they need to thrive in their roles.

What You'll Do

• Provide live chat support in English and French, ensuring timely and effective communication with clients.
• Conduct customer training sessions in both languages to enhance user experience and product understanding.
• Help reduce churn by identifying upsell opportunities and addressing customer needs proactively.
• Collaborate with internal teams to improve knowledge bases and streamline support processes.
• Manage customer inquiries independently, demonstrating strong problem-solving skills.
• Work proactively in a dynamic startup environment, adapting to changing needs and challenges.

Requirements

• 4+ years of experience in B2B software support or Customer Success.
• 2+ years of experience in live chat support.
• Fluency in English and French is a must.
• Ability to work independently and manage time effectively.
• Strong communication skills and a knack for problem-solving.

Nice to Have

• Experience in a SaaS startup environment.
• Familiarity with customer relationship management (CRM) tools.
• Knowledge of technical support best practices.

What We Offer

• 100% remote work with flexibility to manage your own schedule.
• Full-time position (40 hours per week) with a competitive salary.
• Salary range of $1,100 - $1,500 USD per month, depending on experience.
• 18 vacation days plus public holidays.
• Opportunities for growth within a fast-paced SaaS startup.