Customer Success & Marketing Operations Manager - Remote
About the Role
We are seeking a Customer Success & Marketing Operations Manager remote to join our dynamic team at KLETA. This freelance position allows you to work fully remote from anywhere in the world while managing multiple clients effectively. In this role, you will combine customer relations and digital marketing responsibilities, making a visible impact through your actions and analyses.
What You'll Do
- Manage 30-50 clients with regular LinkedIn campaigns and email marketing efforts.
- Utilize CRM tools, email platforms, and Canva to enhance client engagement and marketing strategies.
- Analyze campaign performance and provide weekly reports on results and insights.
- Work autonomously on multiple projects, ensuring timely completion and quality outcomes.
- Foster strong relationships with clients, ensuring their success and satisfaction.
- Collaborate with the marketing team to develop and implement effective strategies.
- Demonstrate a committed and honest character in all client interactions.
Requirements
- Over 5 years of experience in customer success and digital marketing roles.
- Proficient in CRM systems, email marketing tools, LinkedIn, and Canva.
- Ability to work independently and manage multiple projects without stress.
- Fluency in French, both spoken and written, is essential.
- Strong analytical skills to assess campaign performance and make data-driven decisions.
Nice to Have
- Experience in managing remote teams or clients.
- Knowledge of additional languages.
- Familiarity with advanced marketing analytics tools.
What We Offer
- Attractive income based on expertise, with monthly salary accelerators.
- Full remote work flexibility, allowing you to work from your office or living room.
- No time wasted on unnecessary tasks; focus on concrete tasks with visible results.
- Long-term partnership potential if collaboration is successful.
This remote role offers a unique blend of customer success and marketing operations, allowing for flexible work and a significant impact on client relationships. Attractive compensation and the potential for long-term collaboration make it an appealing opportunity.
Who Will Succeed Here
Proficient in CRM tools such as Salesforce or HubSpot, with a strong ability to analyze customer data to drive marketing strategies and improve client retention.
Self-motivated and highly organized individual who excels in a remote work environment, capable of managing multiple client accounts and marketing campaigns simultaneously with minimal supervision.
Experience in developing targeted email marketing campaigns using tools like Mailchimp or ActiveCampaign, demonstrating a strong understanding of digital marketing analytics to assess campaign effectiveness.
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