Customer Service Specialist 24/​7 - Remote Opportunity

About the Role

We are seeking a dedicated Customer Service Specialist 24/7 to join our team at Henner. This is a fantastic opportunity for someone looking to grow in a supportive environment. As a Customer Service Specialist 24/7, you will play a crucial role in assisting our beneficiaries and healthcare professionals, ensuring they receive the best possible service. This role offers the flexibility of remote work, allowing you to maintain a healthy work-life balance.

What You'll Do

• Support beneficiaries and healthcare professionals by responding to their requests via phone and email.
• Provide information about policy coverage, reimbursements, and administrative management, ensuring high-quality service.
• Manage contract and claims administration, including registering and canceling contracts and monitoring contribution payments.
• Process healthcare claims by entering reimbursements, preparing cost estimates, and issuing guarantees of coverage.
• Update and modify beneficiaries’ records, ensuring accuracy in contracts, addresses, and bank details.
• Work flexible shifts, including afternoons, nights, weekends, and public holidays.

Requirements

• Fluency in English (C2 level) and either French or Portuguese; Spanish is a plus.
• Strong interpersonal skills and a customer-focused attitude.
• Ability to work methodically and demonstrate organization and responsiveness.
• Willingness to learn and adapt in a dynamic environment.
• Experience in customer service or insurance is a plus but not required.

Nice to Have

• Previous experience in a customer service role.
• Knowledge of healthcare policies and procedures.
• Ability to work in a multicultural environment.

What We Offer

• Comprehensive training and support to help you succeed in your role.
• Performance bonuses and profit-sharing opportunities.
• Meal allowance and full coverage of basic health insurance.
• Flexible work arrangements, including remote work options.
• A supportive work environment that values work-life balance.