Customer Service Professional - Inbound Remote

About the Role

We're hiring a Customer Service Professional - Inbound remote to join our dedicated team at EMS Management & Consultants. In this role, you will be the first point of contact for our clients, ensuring their inquiries are handled with professionalism and care. As a Customer Service Professional - Inbound remote, you will play a crucial role in enhancing customer satisfaction and supporting our mission to provide exceptional service in the emergency medical services sector.

What You'll Do

• Handle inbound customer calls professionally and efficiently.
• Document calls accurately in the system to maintain comprehensive records.
• Assist with insurance filing to ensure smooth processing for our clients.
• Mentor new hires, sharing your knowledge and expertise to foster a collaborative environment.
• Maintain high customer service standards, adapting to changing work environments as needed.
• Collaborate with diverse teams to enhance service delivery and customer satisfaction.
• Support the company mission and values through your daily interactions and work ethic.

Requirements

• High School Diploma or equivalent.
• Knowledge of Medicare, Medicaid, and HIPAA regulations.
• Strong communication skills to effectively interact with clients and team members.
• Effective collaboration skills to work well within a team.
• Data entry and typing skills for accurate documentation.
• Ability to work independently and manage your time effectively.
• Detail-oriented and organized to ensure high-quality service delivery.
• Previous medical billing experience is preferred.
• HIPAA certification is a plus.
• Proficient in MS Office, especially Excel.

Nice to Have

• Experience in a customer service role within the healthcare sector.
• Familiarity with CRM software.
• Ability to handle difficult customer interactions with professionalism.

What We Offer

• Flexible scheduling to accommodate work-life balance.
• Career development plans to help you grow within the company.
• Weekly wellness seminars to promote health and well-being.
• A comprehensive benefits package that supports your needs.
• All necessary equipment provided for remote work.