Customer Care Associate - Remote

About the Role

We are seeking a dedicated Customer Care Associate - Remote to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. As a Customer Care Associate - Remote, you will work in a collaborative environment, utilizing your communication skills and problem-solving abilities to address customer inquiries and concerns.

What You'll Do

• Provide outstanding customer support via live chat, email, and phone.
• Assist customers with inquiries regarding our services and products.
• Document customer interactions and feedback in our CRM system.
• Collaborate with team members to resolve complex issues.
• Participate in training sessions to enhance your skills and knowledge.

Requirements

• Strong communication skills and a passion for customer service.
• Experience in a customer support role is preferred but not required.
• Familiarity with CRM platforms and Microsoft Office.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive approach to customer care.

Nice to Have

• Experience in the property management or lettings industry.
• Knowledge of complaint management processes.
• Propertymark Level 3 Qualification.

What We Offer

• Career growth and advancement opportunities.
• Market-leading training and ongoing professional development.
• Supportive and collaborative team environment.
• Competitive base salary and commission structure.
• Generous holiday allowance increasing with service.