Crypto Payment Operations Manager - Remote

About the Role

We are seeking a Crypto Payment Operations Manager to join our dynamic team at Bitso. This role is fully remote, allowing you to work from anywhere in the United States. Your mission as a Crypto Payment Operations Manager is to build, lead, and scale Bitso’s global crypto payment operations. You will own the processes that safeguard customer funds, enforce custody policies, ensure liquidity, and maintain seamless execution of transactions across wallets, ramps, operations, and products.

What You'll Do

• Lead a strong team and orchestrate complex projects while designing scalable operations that support Bitso’s growth and product evolution.
• Safeguard assets with reconciliations, custody practices, and liquidity monitoring that protect trust at scale.
• Own high-stakes decisions on wallets, custody policies, and operational thresholds with measurable outcomes.
• Design scalable processes, automations, and controls that evolve with new ramps, custody models, and product launches.
• Enforce clear custody policies, rigorous audits, and honest communication with regulators and stakeholders.
• Lead your team with presence and empathy during incidents, integrations, and scaling challenges.

Requirements

• 8+ years in financial services, fintech, or crypto, with 5+ years in crypto operations.
• Proven track record of building strong teams and creating culture.
• Deep knowledge of custody models, approval policies, wallet management, and operational risk frameworks.
• Experience designing processes, controls, and automations that sustain rapid product and volume growth.
• Skilled in leading strategic, cross-functional projects that strengthen custody, liquidity, and operational resilience.
• Fluent in English; other languages are a plus.

Nice to Have

• Experience with data-driven decision-making using KPIs and analytics.
• Ability to align with engineering, product, security, legal, and compliance teams.
• Resilience under pressure in high-stakes situations.

What We Offer

• Unlimited paid time off through our Me Time program.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Premium health, dental, and life insurances in multiple countries.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, and entertainment.

This is a unique opportunity to shape the future of crypto operations at Bitso. If you are excited about leading a team that is at the forefront of the cryptocurrency revolution, we want to hear from you!