Talantix.io
velpTEC•13.03.26
AI SCORE 8.5

CRM & Commerce Manager - Remote

$90K–$120K/year
RemoteE-commerce
CRM Systems•Shopify•Zoho•Data Analysis•Performance Marketing•A/B Testing•SEO

About the Role

We are seeking a talented CRM & Commerce Manager - Remote to join our dynamic team. In this role, you will manage our customer relationship management systems and oversee e-commerce operations, ensuring a seamless experience for our customers. As a CRM & Commerce Manager - Remote, you will play a crucial role in optimizing our digital tools and strategies to enhance customer engagement and drive sales.

What You'll Do

  • Develop and implement CRM strategies to improve customer retention and satisfaction.
  • Oversee e-commerce operations, including product management and subscription services.
  • Analyze data to inform marketing strategies and optimize conversion rates.
  • Collaborate with cross-functional teams to enhance user experience and performance marketing.
  • Manage and optimize CRM systems, ensuring data integrity and accessibility.

Requirements

  • 3-5 years of experience in CRM management or e-commerce operations.
  • Proficiency in digital tools such as Shopify and Zoho.
  • Strong analytical skills with experience in data analysis and performance marketing.
  • Excellent communication skills and a hands-on mentality.
  • Experience with A/B testing and conversion rate optimization.

Nice to Have

  • Familiarity with AI applications and marketing automation tools.
  • Experience in technical SEO and web performance optimization.
  • Knowledge of customer support best practices.

What We Offer

  • Flexible working hours and the possibility to work from home.
  • High level of responsibility and hands-on mentality with diverse challenges.
  • Free access to internal training programs with annual educational days.
  • Access to fitness and wellness options through EGYM Wellpass.
  • Support for social engagement with additional vacation days for volunteer work.
  • Company pension scheme and health insurance.
  • Fun and camaraderie in a team-oriented culture with regular team events.
Why This Job8.5 of 10

This Remote CRM & Commerce Manager position offers a unique opportunity to lead customer engagement strategies in a flexible work environment. With competitive salary and comprehensive benefits, it's an attractive role for professionals looking to make an impact.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in CRM systems like Zoho and Shopify, with a deep understanding of how to leverage these platforms for data-driven decision making and customer engagement.

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Strong analytical mindset capable of performing data analysis and A/B testing on marketing campaigns, optimizing e-commerce strategies based on performance metrics.

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Self-motivated and disciplined, thriving in a remote work environment with the ability to manage multiple projects independently while maintaining high productivity and focus.

Learning Resources

→Zoho CRM Documentationguide
→Shopify Academy: E-commerce Coursescourse
→Data Analysis with Python Coursecourse

Career Path

CRM & Commerce Manager - Remote(Now)→Senior CRM Manager(1-2 years)→Director of E-commerce Strategy(3-5 years)

Market Overview

Market Size 2024
$35B
Annual Growth
14.2%
AI Adoption in CRM
58%
Investment in CRM Technologies
+22%
Labour Demand for CRM Roles
+30%
Avg Salary for CRM Managers
$95K

Skills & Requirements

Required
CRM SystemsShopifyZoho
Growing in Demand
Marketing Automation (e.g., HubSpot, Marketo)Customer Data Platforms (CDPs)Advanced Analytics (e.g., Predictive Analytics)
Declining
Salesforce ClassicBasic Email Marketing Tools (e.g., Mailchimp without automation)

Domain Trends

Rise of AI in CRM
AI-driven CRM solutions are expected to enhance customer personalization, with 58% of companies adopting AI technologies for better customer insights by 2025.
Integration of E-commerce and CRM
The convergence of e-commerce platforms like Shopify with CRM systems is increasing, with 40% of businesses integrating these systems to improve customer experience and drive sales.
Shift to Subscription-Based Models
More companies are moving towards subscription-based pricing for CRM solutions, with a projected growth of 25% in subscription revenues by 2025.

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