Talantix.io
Trace Systems Inc.•08.02.26
AI SCORE 8.2

Client Systems Hardware Specialist II - Remote Support Role

$60K–$80K/year
RemoteDefense and Space ManufacturingVisa
Hardware Support•Software Configuration•Network Support•Windows•MacOS•Linux•Asset Management•Technical Support

About the Role

We are seeking a Client Systems Hardware Specialist II to join our team remotely, providing essential support for our operations in Doha, Qatar. This role is pivotal in ensuring that our clients have the necessary hardware and software configurations to meet their data, voice, mobile, and video needs. As a Client Systems Hardware Specialist II remote, you will be responsible for configuring client-level software, managing hardware installations, and providing system support to clients operating on our network.

What You'll Do

  • Add, move, and change client hardware and software to meet end-user requirements.
  • Provide system support to clients operating on the network/domain.
  • Configure client-level software and perform basic configuration management functions.
  • Ensure proper notification of any hardware relocations and equipment problems.
  • Assist with installing, testing, and accepting new systems according to purchase contract terms.
  • Review organizational needs for computer resources and validate equipment requirements.
  • Implement workstation software patches, security fixes, and service releases.
  • Manage and maintain equipment accountability, including tracking assets from acquisition to final disposition.

Requirements

  • Active, in-scope US Government issued Secret clearance with eligibility.
  • US Citizenship is required due to the nature of the work.
  • DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
  • Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support.
  • Experience responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
  • Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
  • Ability to diagnose and resolve connectivity problems, including LAN/WAN and VPN issues.
  • Strong communication skills for assisting end-users with system logins and account management.

Nice to Have

  • Experience with asset lifecycle management and technical refresh planning.
  • Familiarity with government furnished databases and tracking systems.
  • Knowledge of security protocols and best practices in IT management.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Remote work flexibility.
  • Supportive team environment with a focus on collaboration.
  • Access to cutting-edge technology and resources.
Language Requirements
EnglishB2
BasicIntermediateAdvancedNative
Why This Job8.2 of 10

This role offers a unique opportunity to support critical operations remotely while ensuring client hardware and software needs are met. With competitive salary and growth opportunities, it's an attractive position for IT professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in troubleshooting hardware issues across Windows, MacOS, and Linux systems, demonstrating hands-on experience with tools like multimeters and diagnostic software.

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Self-motivated and disciplined to work remotely, exhibiting strong time management skills and the ability to prioritize tasks effectively without direct supervision.

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Possesses a problem-solving mindset with a focus on asset management and technical support, with a foundational knowledge of network support principles to assist clients in configuring and optimizing their systems.

Learning Resources

→Hardware Troubleshooting Techniquesarticle
→Introduction to Networking for Beginnerscourse
→Linux Basics for Beginnersguide

Career Path

Client Systems Hardware Specialist II - Remote Support Role(Now)→Client Systems Hardware Specialist III(1-2 years)→IT Support Manager(3-5 years)

Market Overview

Market Size 2024
$25B
Annual Growth
8.5%
AI Adoption in IT Support
40%
Investment in Remote Support Technologies
+50%
Labour Demand for Hardware Support Roles
+15%
Avg Salary for Junior Hardware Support
$55K

Skills & Requirements

Required
Hardware SupportSoftware ConfigurationNetwork Support
Growing in Demand
Cloud ComputingCybersecurity FundamentalsRemote Diagnostic Tools
Declining
Windows XP SupportLegacy Hardware Troubleshooting

Domain Trends

Rise of Remote Support Solutions
With 70% of companies adopting remote work, the demand for remote support solutions has surged, leading to an increased investment in technologies that facilitate remote troubleshooting.
Integration of AI in Technical Support
AI-driven tools are being used in 40% of technical support roles to enhance efficiency, with predictive analytics helping in proactive issue resolution.
Shift Towards Cross-Platform Support
As organizations adopt diverse operating systems, the need for support across Windows, MacOS, and Linux has increased by 30%, emphasizing the importance of cross-platform skills.

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