Banquet Captain - Hospitality Focus

About the Role

We are seeking a dedicated and professional Banquet Captain to join our team at Heritage Hotels & Resorts. This Banquet Captain role offers an exciting opportunity to work in a vibrant hospitality environment in Santa Fe, New Mexico. You will be responsible for ensuring exceptional guest experiences while maintaining a high level of service and operational efficiency.

What You'll Do

• Oversee banquet operations, ensuring smooth service flow and staffing levels during events.
• Maintain positive relationships with guests, coworkers, and suppliers to enhance the overall experience.
• Implement company food safety and sanitation standards to ensure the health and safety of guests and staff.
• Resolve guest complaints effectively, focusing on guest satisfaction.
• Train and supervise staff to uphold service standards and operational procedures.

Requirements

• Excellent verbal communication skills and the ability to multitask effectively.
• High school diploma or equivalent experience; a degree in Hospitality is preferred.
• Minimum of 2 years of food and beverage supervisory experience.
• Valid New Mexico Food Handler Certification and Alcohol Server Certification.
• Ability to work on your feet for extended periods and lift/push/carry 30+ pounds.

Nice to Have

• Experience in luxury branded hospitality environments.
• Knowledge of Restaurant Point of Sale systems.

What We Offer

• Competitive pay starting at $23 per hour, with opportunities for growth.
• Comprehensive benefits including a 25% 401(k) match.
• Generous employee discounts across all Heritage hotels, restaurants, and spas.
• Complimentary meals during scheduled shifts and free employee parking.
• A supportive team culture rooted in New Mexico pride and community values.