Talantix.io
Crisis Connections•03.03.26
AI SCORE 8.5

911 Call Diversion Specialist - Remote

$45K–$60K/year
RemoteCrisis Intervention
Crisis Intervention•Communication Skills•Problem Solving•Documentation•Microsoft 365

About the Role

We are seeking a dedicated 911 Call Diversion Specialist - Remote to join our team. In this role, you will be responsible for handling emergency calls and providing essential support to individuals in crisis. As a 911 Call Diversion Specialist, you will play a crucial role in ensuring that callers receive the appropriate assistance and resources they need. This position offers the opportunity to work remotely while making a significant impact in the field of crisis intervention.

What You'll Do

  • Respond to emergency calls and assess the needs of callers effectively.
  • Provide emotional support and guidance to individuals in crisis situations.
  • Utilize problem-solving skills to divert calls to appropriate resources.
  • Document interactions accurately and maintain detailed records.
  • Collaborate with team members to improve call handling processes.

Requirements

  • Strong communication skills and ability to handle sensitive situations.
  • Experience in customer support or contact center environments.
  • Familiarity with crisis intervention techniques is a plus.
  • Ability to work flexible hours, including nights and weekends.
  • Proficiency in Microsoft 365 and other relevant software.

Nice to Have

  • Previous experience in behavioral health or mental health support.
  • Training in risk assessment and crisis management.
  • Knowledge of telephonic support best practices.

What We Offer

  • Excellent medical, dental, and vision coverage.
  • Annual wage increases and generous Paid Time Off.
  • Flexible schedules and growth opportunities.
  • Self-care tools and weekly check-ins with supervisors.
  • Voluntary benefits including disability and retirement plans.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This remote role as a 911 Call Diversion Specialist offers a unique opportunity to support individuals in crisis while enjoying excellent benefits and flexible schedules.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in crisis intervention techniques, such as de-escalation strategies, and familiar with tools like Microsoft Teams and OneNote for documentation and communication.

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Self-motivated with strong time management skills to handle multiple emergency calls efficiently in a remote work environment, ensuring timely responses to crisis situations.

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Possess a problem-solving mindset with the ability to think quickly and adapt to changing scenarios, utilizing analytical skills to assess caller needs and divert them to appropriate resources.

Learning Resources

→Crisis Intervention Techniquesarticle
→Microsoft 365 Essential Trainingcourse
→Crisis Response Planningcourse

Career Path

911 Call Diversion Specialist - Remote(Now)→Crisis Response Coordinator(1-2 years)→Crisis Operations Manager(3-5 years)

Market Overview

Crisis Intervention Market Size 2024
$6.5B
Annual Growth
8.3%
AI Adoption in Crisis Management
32%
Investment in Crisis Tech Solutions
+45%
Labour Demand for Crisis Specialists
+20%
Avg Salary for 911 Call Diversion Specialist
$55K

Skills & Requirements

Required
Crisis InterventionCommunication SkillsProblem Solving
Growing in Demand
Telehealth CommunicationData Analytics in Crisis ManagementCrisis Simulation Training
Declining
Traditional Call Center OperationsBasic IT Support

Domain Trends

Increased Use of AI in Crisis Response
AI technologies are being integrated into crisis management systems, with 32% of organizations adopting AI tools for better decision-making and resource allocation.
Remote Crisis Intervention Services Growth
The demand for remote crisis intervention services has surged by 25% as organizations look to provide immediate support without the need for physical presence.
Focus on Data-Driven Decision Making
Organizations are increasingly utilizing data analytics, with 40% of crisis intervention programs now employing data to inform strategies and improve outcomes.

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