Technical Support Engineer - Remote

About the Role

We're hiring a Technical Support Engineer - Remote to join our dynamic team at Samsara. As a leading innovator in the Connected Operations™ Cloud, Samsara empowers organizations to leverage IoT data for actionable insights and operational improvements. In this role, you will provide world-class hardware and software support to our customers, ensuring their success and satisfaction.

What You'll Do

• Provide hardware and software support to customers, resolving complex issues effectively.
• Collaborate with other support engineers to enhance the overall customer experience.
• Manage support tickets and contribute to building a comprehensive knowledge base.
• Work closely with Engineering and Product Management teams for product feedback and improvements.
• Become an expert on Samsara’s IoT product portfolio, ensuring you can address customer inquiries with confidence.
• Document customer-facing knowledge base articles to assist both customers and support teams.
• Champion Samsara’s cultural principles while providing exceptional service.

Requirements

• B.S. or equivalent work experience in a relevant field.
• 2-5 years of experience in support or technical roles.
• Familiarity with CRMs like Zendesk or Salesforce.
• Technical knowledge of SaaS systems and IoT technologies.
• Excellent customer service and communication skills.
• Strong bias for action and high standards in your work.
• Ability to thrive in a hyper-growth environment.
• Willingness to work flexible hours to accommodate customer needs.

Nice to Have

• Experience in a fast-paced tech environment.
• Knowledge of networking concepts and troubleshooting.
• Familiarity with product management processes.

What We Offer

• Flexible working model to support work-life balance.
• Professional development stipend for continuous learning.
• Comprehensive health and parental leave plans.
• Above-market total compensation package.
• Opportunities for career development and advancement within the company.