Support Engineer - Remote Position at Close

About the Role

We're hiring a Support Engineer to join our growing team at Close. This remote Support Engineer position is perfect for those who are passionate about solving technical problems and helping customers succeed. As a part of our dedicated team, you will play a crucial role in enhancing our customer experience and ensuring our API ecosystem runs smoothly.

What You'll Do

• Handle technical support tickets during US business hours, focusing on API questions and complex technical issues.
• Write Python scripts for data imports, cleanup, and reporting to streamline support processes.
• Assist customers with API usage, migrations, and data transformations to ensure their success.
• Contribute to documentation and provide feedback to engineering based on real-world usage patterns.
• Experiment with AI tools and automation approaches to improve workflows and enhance customer interactions.

Requirements

• 1+ years of experience with Python, including building scripts and automating workflows.
• Strong customer focus with experience in customer-facing roles.
• Excellent written communication skills, with the ability to document work clearly.
• Comfortable working autonomously in a fully remote team environment.
• Located in US time zones (ET, CT, MT, or PT).

Nice to Have

• Experience with JavaScript/TypeScript.
• Familiarity with web scraping tools like BeautifulSoup or Scrapy.
• Experience at API-first companies like Stripe or Twilio.

What We Offer

• Competitive compensation with a goal-based bonus structure.
• 5 weeks of paid time off plus additional days for each year with the company.
• Paid parental leave for primary and secondary caregivers.
• Healthcare benefits for US residents, including medical, dental, and vision.
• 401k plan with a 6% company match.