Senior Service Designer - Hybrid Role at Methods
About the Role
We're hiring a Senior Service Designer to join our team at Methods, where you will play a crucial role in transforming the public sector through innovative service design. This Senior Service Designer remote position offers a hybrid work model, allowing you to balance onsite client work with remote flexibility.
What You'll Do
- Identify and develop best practices and standards to design services consistent with government requirements.
- Advocate for users by understanding their needs to create simple, effective, and accessible services.
- Create service maps, blueprints, and other design concepts to visualize user journeys and processes.
- Articulate and solve complex design problems, ensuring a user-centered approach.
- Communicate design concepts effectively to users and stakeholders, using persuasive storytelling.
- Collaborate within a multidisciplinary team, sharing design work and participating in research activities.
- Support and mentor junior team members in the service design community.
- Contribute to project support and guidance, enhancing the overall design quality.
Requirements
- Demonstrable passion for service design with proven experience in user-centered design.
- Ability to communicate abstract concepts clearly to diverse audiences.
- Experience with technology constraints in design processes.
- Proficient in running workshops and facilitating collaborative design sessions.
- Experience in agile environments and contributing to prototype design.
- Familiarity with the GDS/GOV.UK style guide and service design standards.
Nice to Have
- Experience in public sector projects.
- Knowledge of service design tools and methodologies.
- Background in user research and usability testing.
What We Offer
- Autonomy to develop and grow your skills and experience.
- Exciting project work that makes a difference in society.
- A supportive and collaborative environment with strong leadership.
- Flexible working arrangements, including home working options.
- 25 days of annual leave plus bank holidays, with the option to buy additional days.
- Wellness programs, including a 24/7 confidential employee assistance program.
- Private medical insurance and life assurance coverage.
- Opportunities for volunteering and community engagement.
This Senior Service Designer role at Methods offers a unique opportunity to impact public sector projects while enjoying a hybrid work model and competitive salary.
Who Will Succeed Here
Proficient in Service Design methodologies with hands-on experience using tools like Miro and Figma for prototyping and user journey mapping, ensuring alignment with GDS/GOV.UK standards.
Adaptable and self-motivated, thriving in a hybrid work environment by effectively managing project timelines and collaborating with cross-functional teams both remotely and onsite.
Deep understanding of Agile methodologies, with experience in facilitating workshops and user research sessions that drive iterative design improvements and enhance user experiences.
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