Senior Customer Success Manager - ERP Remote

About the Role

We are seeking a Senior Customer Success Manager - ERP Remote to join our dynamic team. In this role, you will be instrumental in ensuring our customers achieve their desired outcomes while using our ERP solutions. As a Senior Customer Success Manager, you will leverage your expertise in customer engagement and relationship management to drive customer satisfaction and retention.

What You'll Do

• Develop and maintain strong relationships with key stakeholders to ensure customer success.
• Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions.
• Collaborate with cross-functional teams to enhance the customer experience and drive product adoption.
• Conduct regular check-ins with customers to assess their needs and gather feedback for continuous improvement.
• Utilize data analysis and reporting tools to track customer engagement and success metrics.
• Lead onboarding sessions and training for new customers to ensure successful implementation of ERP solutions.
• Identify opportunities for upselling and cross-selling additional services to existing customers.
• Stay updated on industry trends and best practices to provide valuable insights to customers.

Requirements

• 5+ years of experience in customer success management, preferably in the ERP or SaaS industry.
• Strong understanding of customer relationship management and engagement strategies.
• Excellent communication and interpersonal skills to build rapport with customers.
• Proficiency in using customer success tools such as Salesforce and Gainsight.
• Ability to analyze data and derive actionable insights to improve customer outcomes.
• Experience in project management and coordinating cross-functional teams.
• Demonstrated ability to manage multiple customer accounts and prioritize tasks effectively.
• Strong problem-solving skills and a customer-centric mindset.

Nice to Have

• Experience in the manufacturing sector or related fields.
• Knowledge of Lean Six Sigma methodologies.
• Familiarity with cloud services and integrated campaigns.

What We Offer

• Flexible hours based on customer needs.
• Remote work environment with a focus on work-life balance.
• Opportunities for professional growth and development.
• An inclusive workplace culture that values diversity.
• Equal Opportunity Employer committed to creating a supportive environment for all employees.