Sales Support Member - Remote Role at Anchorage Digital

About the Role

Join Anchorage Digital as a Sales Support Member and play a pivotal role in enhancing our client experience. This remote position allows you to work from anywhere in the United States while contributing to the world’s most advanced digital asset platform for institutions participating in crypto. As a Sales Support Member, you will collaborate closely with Sales, KYC Operations, Legal, and Client Experience teams to ensure a seamless client onboarding process.

What You'll Do

• Ensure sales pipeline integrity and timely launching and completion of client-specific contracts.
• Provide attentive care to clients, ensuring their needs are met in a timely and thoughtful manner.
• Become intimately familiar with new account opening requirements, verifying appropriate information and adherence to processes.
• Maintain CRM data integrity and functionality, ensuring all records are properly synced across systems.
• Act as a primary stakeholder in project work and technical integrations involving Anchorage Digital Bank’s core CRM and data systems.
• Own the review of new accounts, performing meticulous due diligence on client onboarding to ensure accuracy and compliance.
• Maintain comprehensive documentation for tracking tasks and processes, ensuring all departmental responsibilities are clearly defined and archived.
• Communicate effectively with both internal stakeholders and external clients to provide exceptional service.

Requirements

• Experience with CRM systems (e.g., Salesforce) to efficiently manage and track activities.
• Strong organizational and time management skills to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Baseline understanding of cryptocurrencies and a proactive curiosity to continue building that knowledge.
• Solid understanding of client life-cycles within the financial services industry.
• A collaborative, proactive, and team-focused approach to problem-solving and internal alignment.
• Foundational understanding of legal contracts and complex client structures.

Nice to Have

• Experience in the financial services industry.
• Familiarity with compliance and regulatory requirements.
• Interest in the evolving digital asset ecosystem.

What We Offer

• Competitive salary range between $80,000 and $100,000 annually.
• Remote work flexibility, allowing you to work from anywhere in the United States.
• A diverse and inclusive workplace culture.
• Opportunities for professional growth and development.
• Engagement with a team of over 600 professionals dedicated to building the future of finance.