Remote Technical Support Specialist - Financial Technology

About the Role

We are seeking a Remote Technical Support Specialist to join our dynamic team at Adyen. This role is pivotal as you will serve as the first point of contact for our merchants globally, ensuring they have the support they need to process payments efficiently. At Adyen, we pride ourselves on being the financial technology platform of choice for major companies like Meta, Uber, H&M, and Microsoft. As a Remote Technical Support Specialist, you will play a crucial role in maintaining our high standards of service and innovation.

What You'll Do

• Act as a key source of knowledge on the Adyen platform, APIs, and industry-standard integration methods.
• Provide direct technical support to merchants throughout their full lifecycle with our services.
• Advocate for our products internally, tracking product processes and relaying feedback from merchants.
• Advise merchants on best implementation practices and troubleshoot specific technical issues.
• Participate in a rotating schedule for weekend and holiday coverage to support our 24/7 operations.

Requirements

• Strong written and verbal communication skills in English.
• Experience in technical support, particularly in API troubleshooting and internet technologies.
• Ability to navigate technical documentation and provide effective solutions quickly.
• Self-driven and flexible, with a proven track record of maintaining productivity with minimal supervision.
• Previous experience in a fast-paced, uncertain environment is a plus.

Nice to Have

• Familiarity with Postman and web-stack technologies.
• Experience in the financial technology sector.
• Knowledge of payment processing systems.

What We Offer

• Competitive salary range of $60,000 - $80,000 per year.
• Flexible remote work environment with opportunities for career growth.
• Time off compensation for weekend and holiday coverage.
• Access to a supportive team culture focused on shared success.
• Continuous learning and development opportunities.