Remote Customer Success Manager - Mobile Security

About the Role

We're hiring a Remote Customer Success Manager to join Zimperium, a leader in mobile security. In this role, you will manage post-sale customer relationships, ensuring satisfaction and driving product adoption. This position offers the opportunity to work with cutting-edge technology in a fast-paced environment.

What You'll Do

• Proactively manage client relationships to ensure renewals and facilitate expansion opportunities.
• Drive the adoption of Zimperium’s solution within the customer’s user base, demonstrating business value.
• Serve as a trusted advisor, showcasing your product and domain expertise.
• Maintain high levels of customer satisfaction and manage risks and escalations effectively.
• Gather customer feedback to drive product capabilities and enhancements.
• Assist customers with deployment planning and best practices for a smooth rollout.

Requirements

• B.S. in Computer Science or equivalent engineering degree.
• 10+ years of experience with enterprise software solutions.
• 5+ years in customer success roles, preferably in security, managing large enterprise customers.
• Strong problem-solving skills and business acumen.
• Database/SQL skills are essential.
• Domain expertise in mobility and security is highly desirable.
• Ability to travel as needed for customer meetings.

Nice to Have

• Experience in startup environments.
• Familiarity with mobile security technologies.
• Strong communication skills across different time zones.

What We Offer

• Competitive salary ranging from $120,000 to $150,000 per year.
• Remote work flexibility with opportunities for regional travel.
• Collaborative work environment with cross-functional teams.
• Professional development opportunities and training.
• Equal opportunity employer committed to diversity and inclusion.